This Privacy & Cookie Policy explains how SIA Studio Miers (hereinafter referred to as “Miers”, “we”, “our”) collects, uses, and protects the personal information that our guests and customers provide to us, as well as the information we collect when you use our website, booking app, or other digital services.

At Miers, we respect your privacy and are committed to rotecting your personal information. We comply with the General Data Protection Regulation (GDPR) and all applicable Latvian data protection laws. All personal data is handled securely, confidentially, and only for the purposes stated in this policy.

When you create a profile, book a session, or purchase a product or membership with Miers, we collect certain personal information from you. This may include:

• Name
• Address and postal code
• Telephone and/or mobile number
• Email address
• Payment details (e.g. bank or card information processed securely through our payment provider)
  

This information is used to:

• Identify you as a guest or member
• Process your bookings and payments
• Provide the services you have purchased from us
• Communicate important updates about your sessions, events, or account
  

The personal data we collect in connection with fulfilling these services is stored securely in our IT systems and only retained for as long as necessary to meet legal and contractual obligations.

How long we keep your personal information depends on the type of data and our legal obligations in Latvia.

• During your membership or active bookings: Your personal data (such as contact information, booking history, and payments) is stored in our IT system so we can manage your sessions, communicate with you, and provide our services.
  
• After your membership or customer relationship ends: Certain information must be retained to comply with Latvian accounting and record-keeping laws. In accordance with the Latvian Law on Accounting, financial information (such as invoices, payment records, and related documentation) is kept for five years after the end of the financial year to which it relates.
  
• When data is no longer needed: Personal data that is no longer relevant, and for which we have no legal or contractual obligation to retain, will be securely deleted.

The personal information we collect is used primarily to manage your bookings, memberships, and participation in Miers sessions and events.

We process your data for the following purposes:

• To register and confirm your bookings or purchases
  
• To manage memberships, payments, and communication with you
  
• To send you important information about your sessions, events, or changes to your account
  
• To improve our services and guest experience
  

In principle, your personal information will not be disclosed to third parties. Exceptions may occur if:

• The disclosure is necessary to provide the service (e.g., payment processors or booking platforms such as the YOGO app)
  
• We are required to share information by law or public authority
  
• We have a legitimate interest that does not override your rights and freedoms (for example, preventing misuse or ensuring the safety of our community)
  

We never sell your personal data to third parties.

If you choose to subscribe to our newsletter or updates, we will use your email address to send you information about sessions, events, and special offers at Miers.

• You will only receive marketing emails if you have actively given your consent (for example, by subscribing on our website or app).
  
• You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails or by contacting us at hello@miers.lv.
  
• Unsubscribing from marketing emails does not affect essential service emails (such as booking confirmations or important updates about your sessions).
  

You have the right to request confirmation of whether we process your personal data, and if so, to request a copy of the data we hold about you.

If any personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected without undue delay.

You have the right to request the deletion of your personal data when there is no longer a legal or legitimate basis for us to continue processing it.

Please note: if Miers is required by Latvian law (for example, for accounting purposes) to retain certain information, we cannot delete that data until the legal retention period has expired.

You have the right to request that we temporarily restrict the processing of your personal data in certain situations, such as if you contest its accuracy or object to its processing.

You have the right to request a copy of the personal data you have provided to us, in a structured, commonly used, and machine-readable format. You also have the right to request that this data be transferred directly to another data controller, where technically feasible.

You have the right to object to the processing of your personal data when it is based on our legitimate interests. Unless we have compelling legitimate grounds that override your interests, we will stop processing your data.

Where processing is based on your consent (for example, receiving marketing emails), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

If you believe your data protection rights have been violated, you have the right to file a complaint with the Data State Inspectorate of Latvia (Datu valsts inspekcija) or with your local supervisory authority within the EU.

Cookies are small text files stored on your computer, smartphone, or tablet when you visit a website. They help us understand how our website is used and allow us to improve your experience. Cookies cannot run programs, spread viruses, or identify you personally.

Miers uses cookies to:

• Enable the basic functions of our website (such as booking, login, and checkout)
• Collect statistics about visits, page views, and interactions so we can improve our services
• Remember your preferences for future visits
  
• (If enabled) provide marketing communication that is relevant and tailored to your interests
  

We may also use third-party cookies (e.g. from analytics or booking platforms such as the YOGO app) to better understand how visitors use our services.

• Necessary Cookies: These are required for the website to function (for example, navigation, secure login, or booking a session). These do not require consent.
• Statistics Cookies: These help us understand how visitors use our website by collecting and reporting information anonymously.
• Marketing Cookies: These track user behavior across websites to deliver relevant advertising. These require your explicit consent.

Cookies are stored for different periods depending on their type and purpose. Some are deleted automatically when you close your browser (session cookies), while others remain on your device until they expire or are manually deleted (persistent cookies).

You can control and delete cookies at any time through your browser settings. Most browsers allow you to:

• Block cookies completely
• Delete cookies stored on your device
• Set your browser to alert you before a cookie is stored
  

Please note that if you block or delete cookies, some functions of our website (such as booking or checkout) may not work properly.

When you visit our website for the first time, you will be asked to accept or reject non-essential cookies. You can change or withdraw your consent at any time through the cookie banner or your browser settings.

If you would like access to the personal information registered about you at Miers, or if you wish to correct or delete your data, please contact us at: hello@miers.lv

If you believe that the information we hold about you is incorrect, or if you have other objections to the way we process your personal data, please contact us through the channels above. We will respond to your request as quickly as possible and always in accordance with GDPR requirements.

If you wish to lodge a complaint about Miers’ processing of your personal data, you can do so with the supervisory authority in Latvia:

Data State Inspectorate of Latvia (Datu valsts inspekcija)

Elijas iela 17, Riga, LV-1050
+371 67223131

info@dvi.gov.lv
www.dvi.gov.lv

You may also submit a complaint to your local data protection authority within the EU if you are based outside Latvia.